If your issues are recurring make sure to contact us in the 'Contact Us' section, we will get back to you as soon as possible

Shipping, will arrive between 7-10 days.

If your order is $100 or over you will be granted free shipping!

We understand that every pet has unique preferences! Because we prioritize health and hygiene, we cannot accept returns or exchanges on pet products once they have been used or opened. To help you make the best choice, we provide detailed product descriptions and recommendations based on breed, size, and preferences. If you need guidance before purchasing, our team is happy to assist!

We take great care in packaging and shipping your order to ensure it arrives in perfect condition. However, if you receive a damaged or incorrect item, please contact us within 24 hours of delivery with clear photos of the product and packaging. We’ll promptly review your case and work on a solution to make it right!

To prevent sizing issues, we provide clear measurement guides for every product. If you’re unsure, feel free to reach out before placing your order. In cases where the product is unopened and unused, we may offer a one-time exchange for store credit—just contact us within 48 hours of delivery!

Due to the nature of pet products and our commitment to maintaining the highest quality and hygiene standards, we do not offer refunds for change-of-mind purchases. However, we are happy to provide store credit in certain cases if the product is unopened and in its original packaging.

We use the latest security encryption and trusted payment processors to ensure your payment details remain safe. Your personal information is never shared, and all transactions are protected. Shop with confidence knowing your data is 100% secure with us!